Running a home care agency in the US means juggling caregiver schedules, EVV compliance, billing, and family expectations — all while delivering quality care. WebSphere Innovations builds custom home care software that brings it all together in one HIPAA-compliant platform designed for US agencies.
Trusted by Home Care Organizations
We build software for home care organizations including ABHCC / America Best Health Care Consulting, USA, Precious Hands Homecare, and Lovora Care.
Home Care Software Features
Our custom home care platforms include the features US agencies need to run efficient, compliant operations:
- Caregiver Scheduling: Create, assign, and manage shifts with real-time visibility into caregiver availability and client needs.
- EVV (Electronic Visit Verification): Capture visit data at the point of care with GPS and time stamps for compliance.
- Billing and Claims: Generate claims from verified visits and streamline submission to payers.
- Payroll: Calculate caregiver pay from scheduled and completed shifts.
- Care Plans: Build and manage personalized care plans for each client.
- HIPAA Compliance: Protect patient information with security controls designed for healthcare.
- Caregiver Mobile App: Give caregivers schedules, care plans, and visit documentation on their phones.
- Family Portal: Let families view schedules, care notes, and communicate with the agency.
- Telehealth: Support virtual visits and remote check-ins.
- HL7/FHIR EHR Integration: Connect with electronic health record systems using industry standards.
- Analytics and Reporting: Track operations, compliance, and business performance.
- AI Scheduling: Use intelligent assistance to optimize caregiver assignments.
Consulting & Licensing Platform for Homecare Startups
Starting a homecare agency means navigating state licensing requirements, policies and procedures, and operational setup — before serving a single client. WebSphere Innovations builds consulting websites for homecare consultants, like ABHCC, that turn this complex journey into a guided online experience.
These platforms include consultant profiles that showcase each advisor’s expertise, online appointment scheduling so prospective agency owners can book time directly, and consultation booking for entrepreneurs who want to start a homecare agency. Once engaged, the system walks each founder through the complete licensing process step by step — from entity formation and policy documentation to state application submission — so nothing falls through the cracks. Consultants get an organized pipeline of serious prospects; founders get a clear roadmap to a licensed agency.
Complete Homecare Agency Management System
Once licensed, an agency needs one system to run its entire operation — and that is exactly what WebSphere Innovations builds. Our complete homecare agency management system brings caregivers, clients, and coordinators together in a single platform.
Agencies create detailed caregiver profiles with skills, availability, and compliance documents, alongside rich client profiles capturing care needs and preferences. Clients — or their families — request services directly through the system; the agency reviews each request, accepts it, and assigns visits to the best-matched caregivers. Caregivers track their jobs in the system from clock-in to clock-out, then submit their hours and payment requests without paperwork or phone tag. Every visit, timesheet, and payment request lives in one auditable place, giving owners full visibility into daily operations.
AI Voice Lead Verification
New inquiries go cold fast when no one follows up in time. WebSphere Innovations builds an AI voice lead verification system that calls every new lead automatically — a humanoid voice-AI agent that greets prospects naturally, asks qualifying questions, and captures the details your intake team needs.
Built with the ElevenLabs Conversational AI API for lifelike speech and Twilio for reliable telephony, the system verifies interest, collects care requirements and contact details, and flags hot leads for immediate human follow-up — 24 hours a day, weekends included. Your coordinators stop chasing cold numbers and start conversations with pre-qualified families who are ready to talk about care.
Homecare Marketing & Branding Package
A great agency still needs families to find it. WebSphere Innovations offers a complete homecare marketing and branding package designed to fill your schedules with private-pay and referral clients.
The package covers social media marketing (SMM) that keeps your agency visible in local feeds, professional website development that turns visitors into inquiries, and Google Business Profile setup and optimization so you show up when families search for care nearby. We shape your branding — logo, messaging, and visual identity — and run targeted social media advertising campaigns that put your services in front of the right households. One team for your software, your website, and your growth engine.
EVV Compliance Built In
The 21st Century Cures Act requires electronic visit verification for Medicaid-funded home care visits. Our software captures the required visit data — including type of service, individual receiving and providing the service, date, location, and time — at the point of care. We integrate with state aggregators so your verified visit data flows to the systems your state requires.
HIPAA-Compliant Security
Protecting patient information is non-negotiable in home care. Our platforms are built with HIPAA-compliant security controls including data encryption, role-based access controls, and detailed audit logs. We sign Business Associate Agreements (BAAs) with our clients to formalize our commitment to safeguarding protected health information.
AI-Powered Home Care Operations
Artificial intelligence can reduce the administrative burden on your coordinators. Our AI-assisted scheduling helps match caregivers to clients based on availability, skills, location, and preferences — cutting down the hours spent building schedules manually and reducing last-minute gaps in coverage.
Build vs. Buy: Why Custom Wins for Home Care
Off-the-shelf home care software forces your agency to adapt to someone else’s workflows — and you pay per-user fees that grow with your team. A custom platform is built around how your agency actually operates, integrates with the systems you already use, and scales without per-seat licensing costs. You own the software and the roadmap.
Our Development Process
- Discovery: We map your agency’s workflows, compliance requirements, and integration needs.
- Design: We prototype the caregiver app, admin dashboard, and portals for your feedback.
- Build: We develop in agile sprints with weekly updates and transparent timelines.
- Compliance Review: We verify EVV data capture, HIPAA controls, and security before launch.
- Deployment and Support: We launch, train your team, and provide ongoing support.
Technology Stack
We build home care platforms using modern, proven technologies — including web frameworks, mobile app development for iOS and Android, secure cloud infrastructure, and HL7/FHIR standards for healthcare integration. The exact stack is chosen based on your requirements for scalability, security, and long-term maintainability.
Home Care Project Highlights
Health Care Consulting Platform: For a US-based health care consulting organization, we built a web platform supporting their home care operations and client engagement.
Homecare Agency Website: Precious Hands Homecare is a homecare agency whose website was developed by WebSphere Innovations, and which was guided through the licensing process with ABHCC’s consulting.
Care Services Platform: Lovora Care is a homecare agency whose website was developed by WebSphere Innovations, and which was guided through the licensing process with ABHCC’s consulting.
WebSphere Innovations has built 40+ additional homecare websites for agencies in ABHCC’s network (links to be added).
Why WebSphere Innovations
Our Islamabad-based team works with US clients every day. We schedule overlap hours for calls and reviews, run agile sprints with weekly updates, and deliver high-quality software at a cost-effective rate compared to US agencies. You get a dedicated development team that understands home care compliance — without the overhead of hiring in-house.
Frequently Asked Questions
What is home care software?
Home care software is a digital platform that helps home care agencies manage caregiver scheduling, visit documentation, billing, payroll, and compliance — all in one system instead of spreadsheets and paper.
What is EVV and why is it required?
Electronic Visit Verification (EVV) is a system for electronically verifying home care visits. The 21st Century Cures Act requires EVV for Medicaid-funded personal care and home health visits to reduce fraud and ensure clients receive the care they were promised.
How does your software handle 21st Century Cures Act compliance?
Our software captures the required EVV data at the point of care — service type, client, caregiver, date, time, and location — and integrates with state aggregators so your visit data reaches the systems your state requires.
Is your home care software HIPAA-compliant?
Yes. We build with HIPAA-compliant security controls including data encryption, role-based access controls, and audit logs to protect patient information.
Do you sign Business Associate Agreements (BAAs)?
Yes. We sign BAAs with our clients to formalize our commitment to safeguarding protected health information.
Can your software integrate with our EHR via HL7/FHIR?
Yes. We build HL7/FHIR integrations to connect your home care platform with electronic health record systems, so clinical and operational data flows between systems.
Does the software include a caregiver mobile app?
Yes. Caregivers get a mobile app with their schedules, client care plans, and tools to document visits — including EVV capture at the point of care.
Is there a family portal?
Yes. Families can view schedules, care notes, and communicate with your agency through a secure portal — improving transparency and trust.
How does billing and claims work?
Verified visit data flows into billing, so claims are generated from actual EVV-confirmed visits. This reduces errors and speeds up submission to payers.
Can we customize the software for our agency’s workflows?
Yes — that’s the point of custom software. We build around how your agency operates, rather than forcing you to adapt to an off-the-shelf product’s workflows.
How do we start?
Reach out through our contact page for a free consultation. We’ll discuss your agency’s needs, compliance requirements, and goals — then propose a plan for your custom home care platform.
Do you build both the consulting website and the agency management system?
Yes. WebSphere Innovations builds consulting websites for homecare consultants — with consultant profiles, online appointment scheduling, and consultation booking that guides founders through licensing step by step — as well as complete agency management systems with caregiver and client profiles, service requests, visit assignment, and caregiver hour and payment tracking. You can start with either one or launch both together.
How does the AI voice lead verification work?
Our AI voice lead verification system calls each new lead automatically using a humanoid voice-AI agent built with the ElevenLabs Conversational AI API and Twilio. It greets the prospect, asks qualifying questions about their care needs, captures contact details, and flags qualified leads for your team to follow up — around the clock.
Do you offer marketing services for homecare agencies?
Yes. Our homecare marketing and branding package includes social media marketing (SMM), website development, Google Business Profile setup and optimization, branding, and social media advertising — everything an agency needs to attract families and grow its client base.
Get a Free Consultation
Ready to streamline your home care operations with custom software? Tell us about your agency and we’ll show you what’s possible.